We heard you got a bad review..

You thought it would never happen BUT it did……

One of the guests left a 1/5 rating.

Even if you’re doing everything right,

The possibility of this happening is high.

So, let’s get you prepped up just in case!

→ Firstly, stay professional – 

Read a bad review several times, and use it as a learning experience.

→ Secondly, don’t act impulsively.

Even if the review is unfair, don’t get defensive.

It’s important to formulate a reply when you’re calm.

→ Thirdly, consider that it could simply be a miscommunication or misunderstanding.

Call the guest up to see what went wrong.

→ Most importantly, the customer is always right. 

So, apologize for the bad experience and tell the guests you are working to improve the situation.

And lastly, take a deep breath –

It’s not the end of the world.

Give us a call, we do Airbnb management in Dubai!