You thought it would never happen BUT it did……
One of the guests left a 1/5 rating.
Even if you’re doing everything right,
The possibility of this happening is high.
So, let’s get you prepped up just in case!
→ Firstly, stay professional –
Read a bad review several times, and use it as a learning experience.
→ Secondly, don’t act impulsively.
Even if the review is unfair, don’t get defensive.
It’s important to formulate a reply when you’re calm.
→ Thirdly, consider that it could simply be a miscommunication or misunderstanding.
Call the guest up to see what went wrong.
→ Most importantly, the customer is always right.
So, apologize for the bad experience and tell the guests you are working to improve the situation.
And lastly, take a deep breath –
It’s not the end of the world.
Give us a call, we do Airbnb management in Dubai!
