Here’s a simple formula to remember…
Great guest experience = happy guests = more bookings
So, the better you host, the more you earn.
In fact, treat your guests as you would like to be treated.
And you’ll be surprised, it really doesn’t take too much effort or cost too much money!
Below are a few gestures that will make your guests super happy:
- The first impression matters. Even before guests arrive at your property, you can offer them an airport pickup or recommend a reliable transport service.
- Simple touches of comfort go a long way, like a complimentary welcome basket, lighting some candles, a small local gift as a souvenir etc.
- Some easy “extras” create a great stay. Like in-house laundry and dry-cleaning services, high thread-count bedding, soft towels, and washcloths, snacks and basic kitchen ingredients, in-house entertainment etc.
- Give your guests local insider tips and knowledge like a list of must-visit local landmarks, recommendations for guided tours, menus to local restaurants, popular events in the area.
- Know your guests before they arrive. Spend some time to chat with them online or on the phone and see how you can make their stay memorable.
Every host can offer the basics but with these tips we hope you can wow your guests!
Contact us today for more tips like these.
