Let’s recap.
Positive reviews result in increased bookings, higher revenues, better visibility in online listings, more trust of guests and so on.
But HOW can you make sure guests leave reviews?
Let’s look at 5 tricks:
- Ask for a review right at checkout.
Most guests will agree and leave a testimonial and star rating within a few moments.
Tell them reviews will help you improve the rental and attract awesome guests like them. - Make it easy for guests to review you.
Everything should be at their fingertips.
You can mention it in your digital guidebook asking for a review in the checkout instructions section.
You can also remind them via email later. - You should also review your guests and that too on the same day they checked out.
The fun part is they’ll be notified but won’t be able to see what you wrote unless they review you too!
Curiosity will get them writing. - Boost review counts across multiple platforms.
Sometimes if a guest leaves a positive review on one site, it’s only visible to those who visit that site.
So, you need to sync all your reviews so that guests can see reviews from other sites on the one they’re booking. - Be responsive to reviews.
Acknowledge all sorts of feedback – for great reviews, be grateful.
For negative ones, listen to their feedback, and use it as an opportunity to improve.
Remember, guests will be super quick to write a negative review but not so much if all goes well….
You have to get it out of them!
Find out how OnePerfectStay can help!
